Image by Dan Gold

GENERAL QUESTIONS ASKED

GENERAL QUESTIONS

Which Tour or Rental is Right for me?


Answer: Our tours are designed for everyone to enjoy, from the most experienced, to the novice. If you already have the necessary experience and feel free to explore the area alone, you can rent the equipment. We provide you with a map of the area, you can explore the reserve. It is important that during the reservation process you tell us if anyone in your family is pregnant or has recent problems or surgeries on the heart, neck, back, legs and arms.




Are Tours is Physical Demanding?


Answer: General All cancellations must be made by phone directly with Pirate Snorkeling Shack 24 hours before the activity, for a full refund. If the client cancels less than 24 hours before the activity, no money refund. Customers with reservations must arrive on time. The time consumption of the rented item and / or Tour will begin at the time scheduled in the reservation and will end at the time agreed in the reservation. It does not appear and / or does not arrive on time will be considered as an activity carried out and there is no money back. This policy applies to everyone, including cruise passengers. If the client wishes to make any changes to their reservation, they must contact the Pirate Snorkeling Shack by phone, at least 24 hours in advance. Pirate Snorkeling Shack reserves the right to accept or reject any request to change the date, time or rental item. There is no money back.




Should I know how to swim?


You don't have to know how to swim to participate in activities with us.




How can I get a more complete itinerary of my tour or rental?


You will receive detailed information with your confirmation email. If you have any other questions, call us at 787-556-0104.




What recommendations do I have to bring and not to take for the tour or the rental?


You can bring:

  • swimsuit or clothes that can get wet, preferably light colors,
  • water shoes,
  • towels,
  • medicines,
  • camera
What not to bring:
  • Mosquito repellent,
  • jewelry,
  • anything that cannot be dwelled,
  • alcoholic beverages




Can I bring my snorkel equipment to use on the tours?


Of course you can use your snokeling gear. Many people use their own mask, snorkel and fins (But there is no discount for bringing your snorkeling gear)




Can I bring my camera?


Yes, you can bring your camera. This camera must be water proof. We also rent the GoPro camera so you can share your adventure.





ABOUT OUR TRIPS & RENTALS

Which Tour or Rental is Right for me?


Answer: Our tours are designed for everyone to enjoy, from the most experienced, to the novice. If you already have the necessary experience and feel free to explore the area alone, you can rent the equipment. We provide you with a map of the area, you can explore the reserve. It is important that during the reservation process you tell us if anyone in your family is pregnant or has recent problems or surgeries on the heart, neck, back, legs and arms.




Are Tours is Physical Demanding?


Answer: General All cancellations must be made by phone directly with Pirate Snorkeling Shack 24 hours before the activity, for a full refund. If the client cancels less than 24 hours before the activity, no money refund. Customers with reservations must arrive on time. The time consumption of the rented item and / or Tour will begin at the time scheduled in the reservation and will end at the time agreed in the reservation. It does not appear and / or does not arrive on time will be considered as an activity carried out and there is no money back. This policy applies to everyone, including cruise passengers. If the client wishes to make any changes to their reservation, they must contact the Pirate Snorkeling Shack by phone, at least 24 hours in advance. Pirate Snorkeling Shack reserves the right to accept or reject any request to change the date, time or rental item. There is no money back.




Should I know how to swim?


You don't have to know how to swim to participate in activities with us.




How can I get a more complete itinerary of my tour or rental?


You will receive detailed information with your confirmation email. If you have any other questions, call us at 787-556-0104.




What recommendations do I have to bring and not to take for the tour or the rental?


You can bring:

  • swimsuit or clothes that can get wet, preferably light colors,
  • water shoes,
  • towels,
  • medicines,
  • camera
What not to bring:
  • Mosquito repellent,
  • jewelry,
  • anything that cannot be dwelled,
  • alcoholic beverages




Can I bring my snorkel equipment to use on the tours?


Of course you can use your snokeling gear. Many people use their own mask, snorkel and fins (But there is no discount for bringing your snorkeling gear)




Can I bring my camera?


Yes, you can bring your camera. This camera must be water proof. We also rent the GoPro camera so you can share your adventure.





TRANSPORTATION

Addres?


All tours and rentals are located Cabezas de San Juan Natural Reserve Ensenada Yegua in Fajardo Puerto Rico. We also have a store with beach items, bathing suit and more in Seven Seas Beach. If you have a rental car, drive to our location by following the instructions below (also provided in your confirmation email). https://www.google.com/maps/dir/18.3767257,-65.8412017/pirate+snorkeling+shack/@18.3601791,-65.8767507,11z/data=!3m1!4b1!4m9!4m8!1m1!4e1!1m5!1m1!1s0x8c04973ae76498e7:0x597318ad28304e33!2m2!1d-65.631966!2d18.370962




Do you offer transportation?


If you need transportation you can call us at 787-556-0104 or use the Uber platform.





Have more questions?

Contact us my phone 787-556-0104

email: piratesnorkelingshack@gmail.com

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Cabezas de San Juan Natural Reserve Ensenada Yegua,

Fajardo, Puerto Rico

Open Hours 8:00 am - 5:00 pm

Contact Us: 787-556-0104

©2020 by Pirate Snorkeling Shack. We reserve the right of admission.  All rights reserved.