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Pirate Snorkeling respects your privacy as a user of this website. Please read this document to learn what information we collect, how we use it, and what we do to protect your information at all times. As part of our commitment to the security of your information, we may update this Website Privacy Policy from time to time. For your benefit, we suggest that you check this information periodically to always stay up to date with our policies. If you have any questions about this Website Privacy Policy, please write to info@piratesnorkelingshack.com

What information do we collect? This section of the Website Privacy Policy describes the two types of information we collect on the Website: (1) information that you voluntarily disclose and (2) browsing and behavioral information. Depending on the section you are in, you voluntarily provide us with the following information: Name, telephone number, email, postal address and additional information, such as services on which you wish to receive more information, population indicators, and others. You do not have to provide us with this information in order to use the Website. This is completely voluntary and is intended to improve your experience and help us serve you better. Pirate Snorkeling Shack uses various technologies to ensure that visitors to our website have the best experience. These technologies may include "cookies" to obtain information about visitors to our site, such as tracking the pages they view, how often they visit the site, and the time they spend on each page. "Cookies" are small text files that may be stored on your computer when you visit a website or click on an Internet address (URL). The "cookies" can correspond to a single session, with the purpose of recording information about a single visit, and then they are deleted. The other type are persistent "cookies", which are usually stored in the web browser until they are deleted or the browser is set to delete them. You can disable "cookies" and other similar features at any time through your browser's preference settings. However, this may limit your ability to use the full functionality of this website. We may also allow third parties to use the information from "cookies" to market to you and provide you with information of interest. We take every precaution to provide a secure website, but we have no control over the technology third parties use to collect your information through "cookies." We may use analytics companies to collect information from website visitors, such as which pages they visit and how often, and to enable certain navigation features. This information is collected using various technologies and may include "cookies."

We use the information you provide us for the following: ​Send information about Pirate Snorkeling Shack activities and services. Understand how you interact with our website in order to improve your experience on our site and better respond to your needs. Here are some examples of how we use information about your activity to improve your experience on the website: To personalize your experience on the website, including managing and saving your preferences For marketing, product development and research efforts To track access to data and resources on the site To create reports about your use of the site, your activity and statistics To help users who encounter problems with the site To enable certain features and tools on this site To track the path of visitors to and within the Site We will not share your personal information with third parties, except as required by law. We do not provide information of any kind about our users to other companies.

We use the best practices in the computer industry to ensure that the information you provide us is protected from loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure information is used correctly, we have integrated physical and electronic management processes to protect and secure the information we collect online.

You have the right and ability to visit the Website without providing personal information. You do not have to provide or generate any information in order to use the Website.

Use of this website constitutes an acknowledgment by the user that they have read, understood and accepted the privacy policy and that they accept its terms. Pirate Snorkeling Shack reserves the right to modify or supplement this Website Privacy Policy at any time. If you have any questions about this Website Privacy Policy, please write to us at info@piratesnorkelingshack.com

GENERAL CANCELLATION POLICY All cancellations must be made 48 hours before the tour or the rental departure time for a full refund of the money. If you cancel less than 48 hours before check in time, late arrival and no shows will maintain a full charge, there is no money back. All cancellations must be made directly with Pirate Snorkeling Shack by telephone. SPECIAL ACTIVITIES & GROUPS OF 16 OR MORE GUESTS For special activities of 16 participants or more, the cancellation must be made 2 weeks in advance for full refund. If the cancellation is made after 2 weeks there is no money back. WEATHER CANCELLATIONS If we cancel due to weather, we will offer you a new date at no cost or a full refund. That said, be aware that we are the ones that determine cancellations due to weather conditions. Please do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the excursion or the rentals goes out. If you ever have a question about the weather conditions, please call us. If we need to cancel an experience due to weather conditions we will call to notify you as soon as possible, however please note that due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on site. FINAL NOTE Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of your excursion we will be there, on site, waiting, and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space.

Yes, we can reschedule your reservation for a future date with a rescheduling charge of $25 + tax per person/ tour, and $10 per rental. All date or time changes are subject to availability.

Before starting any activity you must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation. .You are responsible for sharing these conditions with the rest of your group. We have first aid equipment and all our crew members are trained in first aid and CPR. Safety Measures Maximum Weight Limit: 500 lbs per kayak / 250 lbs per Paddleboard Depending on the activity you want to do with us, the minimum age is 5 years old | Participants Age 6-17 must be accompanied by an adult on the same activities. All guests must be able to communicate in English or Spanish.

The place where you should arrive is sent in detail in a confirmation email.The arrival time for the check inn depends on the tour or rental you have selected. We recommend arriving 20-30 minutes before the start of the activity.

If you want to gratitud an excellent job done, our tour guides would certainly appreciate it.

A prescription mask may be provided, but please note due to the huge variety of recipes we only offer minus 3 and minus 4 recipes, they are subject to availability. Contact lenses can be worn under the mask only if you are comfortable doing so (but at your own risk). For lighter recipes, the mask itself and water provide plenty of boost.

Cabezas de San Juan, Ensenada Yegua No, we do not have restrooms or customer parking. The closest parking and restrooms are located at the Seven Seas Beach about 5 minutes walk. Parking has a cost of $ 5 plus tax per vehicle and the use of toilets $ 1 per person. Villa Marina Yes, we have parking and restrooms. At the boat we don't have bathrooms.

You can bring: swimsuit or clothes that can get wet, preferably light colors, water shoes, towels, medicines, camera Mosquito repellent What not to bring: jewelry, anything that cannot be dwelled, alcoholic beverages

You can make a reservation online by clicking on the Book Now button on the page of each tour. You can also call us at: 787-556-0104 We recommend making reservations at least 2 or 3 days in advance.

We accept all mejor credit cards for reservations online or by phone. We are unable to hold or make reservations for any tour, rentals & experience without full payment.

Yes we offer private experience. Our Manta VIP boat tours are private. If you want any other activity, be private for you and your family, please call 787-556-0104 and we can help you with it!

Our tours are designed for everyone to enjoy, from the most experienced, to the novice. If you already have the necessary experience and feel free to explore the area alone, you can rent the equipment. We provide you with a map of the area, you can explore the reserve. It is important that during the reservation process you tell us if anyone in your family is pregnant or has recent problems or surgeries on the heart, neck, back, legs and arms.

Yes, you can bring your camera. This camera must be water proof. We also rent the GoPro camera so you can share your adventure

You will receive detailed information with your confirmation email. If you have any other questions, call us at 787-556-0104.

Of course you can use your snokeling gear. Many people use their own mask, snorkel and fins (But there is no discount for bringing your snorkeling gear)

This is a private boat charter? Yes, is a private boat charter for up to six guests What happens if it rains? We constantly monitor weather and swell forecasts to ensure all our guests safety. In the event that weather conditions are not optimal for going out, you will be notified by phone. In case we cannot reach you quickly by phone, text message and email will be our next options. If we are forced to cancel a tour due to weather conditions, we will offer you the solution that better fits your needs, including rescheduling to another date, booking another tour, or full refund. Is this trip suitable for pregnant women? No. Our vessel due to normal movement with currents, wind, and waves, increases the risks of tripping or falling for all guests. Pregnant women are susceptible to tripping or falling faster. The safety of your unborn child and yours are very important for us. In case of emergency, we cannot guarantee a fast return to the mainland or the necessary medical assistance. I don’t know how to swim. Can I still go? Yes. We will be provided you a flotation belt, so no expert knowledge of swimming is required. The vessel is equipped with US Coast Guard approved life jackets. Our tour guides are also trained lifeguards. If you choose not to join the snorkeling sessions and only enjoy the trip and beach explorations, that is fine too. Can we bring our own ice cooler? Yes you can bring your own food. The experience includes an all you can eat and drink buffet, with both soft drinks and alcoholic beverages, so it’s better that you just come ready to enjoy and take advantage of all the perks already included in your trip. What is the difference between the full day, half day, sunset & night snorkeling experience?

What happens if it rains? We constantly monitor weather and swell forecasts to ensure all our guests safety. In the event that weather conditions are not optimal for going out, you will be notified by phone. In case we cannot reach you quickly by phone, text message and email will be our next options. If we are forced to cancel a tour due to weather conditions, we will offer you the solution that better fits your needs, including rescheduling to another date, booking another tour, or full refund. Is this trip suitable for pregnant women? No. The safety of your unborn child and yours are very important for us. In case of emergency, we cannot guarantee a fast return to the mainland or the necessary medical assistance. I don’t know how to swim. Can I still go? Yes. We will be provided you a flotation belt, so no expert knowledge of swimming is required. The vessel is equipped with US Coast Guard approved life jackets. Our tour guides are also trained lifeguards. If you choose not to join the snorkeling sessions and only enjoy the trip and beach explorations, that is fine too. What is the difference between Kayak & Snorkeling Mini Eco Experience and Snorkeling Lesson?